Free to read

Help assistant and AI help

The help assistant answers your questions right away from our guides. If that's not enough, ask the AI help or send us your question.

Step by step

Ask in your own words, for example “My moving head isn't responding”. Or tap one of the suggestions. They match the page you're on.
The assistant shows the matching answer. “Full guide” opens the complete article.
For some problems it walks you to the fix with buttons, one step at a time.
If the answer doesn't fit, tap thumbs down. You get other suggestions and the next options: “Ask the AI” or “Send us the question”.

Help assistant: It works with fixed text blocks from our guides, answers right away, is free and needs no account. Your question is only compared in your browser. If you agreed to usage statistics, we count it like a help search, so we can see which guides are missing.
AI help: It also understands freely worded and combined questions and takes the conversation so far into account. It only starts when you tap “Ask the AI”, and it needs an account. Its knowledge comes from the same help.

For AI help, each rank has its own quota of AI questions, separate from the AI requests in the Studio. Below each AI answer you can see how many are left (see Rank and AI requests).
AI can make mistakes. Double-check anything important, especially rigging, power and load. When in doubt, the linked guides apply.
Don't put personal data in your question. We don't store the text of AI questions.
If the interface has just shown a message, the assistant offers you a button for it.

Is the help assistant an AI?

No. It compares your question with our text blocks. AI help is a separate step you tap yourself.

Can I talk to a human?

Yes. Tap “Send us the question” or . We'll reply by email.

Why don't I see “Ask the AI”?

AI help needs an account on the website, and you need AI questions left.

“You've used all your AI questions this month.”: They come back on the 1st of next month. The help assistant with the guides stays free.
The assistant doesn't understand you: Keep it short and name the fixture or the place, for example “Tubes stay dark in the Visualizer”.