The page doesn’t load or only half loads
If a page stays blank or parts are missing, it is usually down to old files in the browser’s cache, a browser extension, or an unsupported browser.
Step by step
- Wait a few seconds. The page only appears once the language has loaded.
- Reload without the cache: ⇧⌘R on a Mac, Ctrl+F5 on Windows. This helps especially right after a Droplit update.
- Use a current version of Google Chrome or Microsoft Edge. The web version doesn’t fully work in Safari and Firefox.
- Turn off ad and script blockers for this page.
- Try a normal window instead of a private one.
Good to know
- The web version loads a calculation core at startup. If “Loading the Python core …” stays on screen, see “Loading the Python core …” is stuck.
- Large projects take a moment to open. Meanwhile it says “Reading your project – fixtures, banks and songs …”.
- Droplit loads the pad colors after opening a project. Until then the colors on the pads are missing.
If something goes wrong
- “Couldn’t read the pad colors – the shows themselves are fine.”: only the preview colors are missing. You can keep working as usual. Open the project again later.
- “Couldn’t open “…”: …” on the start page: the project couldn’t be read. Open it once in SoundSwitch, save, and try again.
- “The autoloop banks of this project can't be read (unknown or damaged format). …”: open the project once in SoundSwitch and save it. That usually fixes it.
- “Can't reach the server”: the background server is no longer running.
- The page stays white and nothing helps: take a screenshot with your computer and send it to us.
Still not working? With you can send us a screenshot. The technical details include the page’s latest error messages and help us a lot.
More from “Troubleshooting”
- The folder can’t be sharedIn the web version, Droplit works directly with the folder that holds your SoundSwitch projects. To do that, you share this folder in the browser once. If that fails, it is almost always down to the browser or the wrong folder.free to read
- “Loading the Python core …” is stuckThe web version calculates your shows right in the browser. To do that, it loads a calculation core at startup. While that is running, the top shows “Loading the Python core …”. If it stays there, one of the following steps usually helps.free to read
- A project doesn’t appear in the listThe start page shows all SoundSwitch projects Droplit can find. If one is missing, it usually sits in a different folder or has never been saved in SoundSwitch with lights.free to read
- A song is missing from the listDroplit only shows songs for which SoundSwitch has already created a file in your project. That only happens once you open the song in SoundSwitch and save.free to read
- Song listed twice in SoundSwitch: move a showIf a song is in SoundSwitch twice, for example as “Song.wav” and “Song..wav”, a show can easily end up on the entry you never load at the gig. “Move show” copies it to the second entry with one click.free to read